Order Processing Time is the time elapsed between when you place your order and when we hand over the order to the delivery service.

Product purchased from NIU can be returned by the original purchaser within 30 days from the date the product was ordered. Any request after 30 days will not be honored. Please make sure to first contact us by email at Global-Service@niu.com.

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.
• We accept change of mind return. Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.

• Initiate a return: Please email us at Global-Service@niu.com with order number and your return reason. Our customer service staff will determine the eligibility for your return request within 24 business hours.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

• If the return is requested because of a mistake on our part (like shipping the incorrect product, quality problems, etc) we will provide a full refund.
• We DO accept Change of Mind returns and offer 30 day free return - that means we'll cover your return shipping costs! Returns are eligible within 30 days upon receipt of the scooter, in addition to a maximum odometer reading of 10 miles or less. For any other return requests, you will have to cover the shipping cost yourself.
• No restocking fee to be charged to the consumers for the return of a product.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at Global-Service@niu.com

An order may be canceled up until the item is shipped out. For shipped orders, if you do not need it anymore, please contact us to arrange a return. Email: Global-Service@niu.com. 

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, NIU service team is still available to you, please contact Global-Service@niu.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.

The warranty period begins based on the purchase invoice. If there is no purchase invoice available, your order receipt will be used. If this cannot be provided, the product activation date or the NIU system record date shall be used. For e-commerce orders, the start time of the warranty period is based on the delivery date of the product to the customer.

OUT OF WARRANTY

• Any damage which results from abuse, misuse, or neglect including but limited to, fire, collision, water damage, riding over obstacles, or theft.
• Any damage due to aging such as color shading or fading of painted surface, deterioration of plated surface, deterioration of rubber and plastics or rusting.
• Any product which has been re-modeled or modified.
• Spare parts out of the warranty period
• Cracking of the frame caused by excessive load.
• Water damage to electrical parts.
• Front wheel or motor deformation.
• Abrasion of plastic parts and/or brake parts.
• Torn or damaged stickers.
• Flat tires.

If you have any questions, please email us at  Global-Service@niu.com