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Orders will be processed in 2 business days. You will receive your tracking number after that.

The shipping time varies from 3-8 days based on your location.

We ship from local warehouses (California in the US, Montreal in Canada) so there will be no Import Tax. Per your local laws, GST may apply.

No, high-capacity lithium-ion batteries cannot be shipped by plane, so we can we only ship to the lower 48 states in the US (excluding Hawaii, Alaska, and Puerto Rico) and Canada (excluding Nunavik, Nunavut, Northwest Territories, and Yukon). We do not ship to PO boxes or APO.

Yes. We recommend keeping the box and packaging your scooter was delivered in. This way, if you change your mind within our 30-day free return window, you can can easily return it!

Yes. Due to the value of our products, a signature is required from an adult at the delivery address. For FedEx and UPS deliveries, you can customize your delivery experience directly with the carrier. 

Unfortunately, we cannot expedite the shipping of your scooter because of the size of the battery. There are strict restrictions on lithium batteries on airplanes, so it is impossible to ship via air. The only way we can deliver your new NIU scooter to you is via train and truck. It's worth the wait!

Once orders are sent to our fulfillment centers for processing, it is very difficult to make updates. For this reason, modifications and/or cancellations might not be possible, but we promise we will do our best! As such, if you need to modify your order or shipping address, or would like to cancel your order, please contact us as soon as possible. For cancellations, please note that after your order has been processed, we will not be able to honor your cancellation request.

No. Due to USPS size restrictions and delivery confirmation signature requirements, we won't be able to ship your scooter to these types of addresses. We can ship to any commercial or residential address serviced by UPS and FedEx.

Parcel orders will ship via FedEx or UPS Ground. Your shipment is a high-value item and therefore requires a signature from an adult to receive it. Please be aware of your delivery date and ensure that your shipping address is accurate and complete. 

FedEx and UPS provide tools to customize your delivery experience once your tracking number is ready. If you experience delivery issues, please see here. If you receive a delivery notification but haven't received your scooter, please see here.

Please contact the carrier directly to provide instructions or resolve delivery issues. 

Once the carrier is in possession of your order, then there is little we can do to help with delivery issues (For example, the carrier may ask for personal information that we are not able to provide). So the quickest way to solve any delivery issues is for you contact the carrier directly. If you need any other help, please don't hesitate to contact us. 

If you’ve had prior problems receiving packages at your location, consider asking the carrier to hold your order at a nearby terminal for pick-up. 

If you are unable to receive your package, and it is returned to us, let us know and we will process your refund once our warehouse has confirmed your package has been received. If the returned parcel is lost in transit, then we may need your help to initiate a dispute. In any case, we promise that you'll get what you paid for or a full refund. 

If the carrier reports your order has been delivered but you haven’t received it, please contact the carrier directly for more information or check with your neighbors. If your order was mis-delivered or lost by the carrier, please issue a dispute, get the case ID and notify us immediately for further assistance. 

We will resend or issue a refund as necessary to ensure your complete satisfaction. Please contact us within 7 days of the missed delivery to ensure we are best able to assist you!

Important: If you believe your order was stolen after being delivered to your property, then a serious crime may have occurred and you should collect evidence, contact the police, and notify us. 

Yes, please contact Global-Service@niu.com for help before shipping. We will try our best to assist you, but please note orders cannot be changed after they are shipped. 

If there is a problem covered by warranty, NIU will help fix the problem or accept a return at no cost. For Change of Mind returns, you will be responsible for the cost of return shipping. Return shipping costs vary by distance. (Our return address for the US is in California, and Montreal for Canada.)

We accept change of mind returns.  Learn more about our Return Policy here.

Should you need to return your scooter or send it in for a repair, please contact us for instructions and fill in the online form. Once your request is approved, we will send you the return shipping label.

It is best to use official NIU packaging (cartons and foam blocks) to return your scooter. Because of this, we recommend keeping your original packaging when you first receive your scooter, for at least 30 days. When packing the scooter, you will need to remove the handlebars and disconnect the cable and pack the scooter as it was originally.

Then, you'll need to remove or completely cover all stickers and shipping labels on the outside of the box. We regularly re-use boxes to reduce waste and old stickers and labels can cause delivery issues.

You have two options to hand over your packed scooter box to FedEx: drop off at a FedEx location, or schedule an at-home pickup. Both options are free of charge, so we highly recommend scheduling a pickup due to convenience and service inconsistencies at FedEx locations.

To Schedule an At-Home Pickup

Have your tracking number handy and call 1.800.463.3339 and say you want to “schedule a pick-up”, then specify that you are “using a label” when prompted for an account number. You will need to have the return label attached to the package. If you don’t have a printer, you may visit any FedEx location with your digital label to have it printed free of charge.

To Drop at a FedEx Location

Find a FedEx drop off location and bring your packed scooter box there. You do not need to print the return label as long as you have the digital version available for FedEx to see. We recommend contacting your location of choice ahead of time to ensure they are able to receive your package (especially if they are within another business, such as a drug store).

No. NIU Energy battery technology protects your battery from overcharging, so you can charge whenever you want.

A good battery is the most essential feature in any electric mobility vehicle or device.

That's why NIU offers a 2-year Battery Life warranty.

All NIU kick scooter batteries are thoroughly tested to ensure you'll reach 500 charging cycles before a noticeable difference in your daily use. 

If we take the KQi3 Pro as an example, we can see that with a range of 30 miles, a daily commute of ~5 miles, and assuming you charge it every 3 days, then 500 charging cycles can last 1500 days - that's 4 years! 

In the NIU app, you can easily find all the information about your battery and charging cycles, a useful and transparent feature not common among other kick scooter brands.

The NIU kick scooter battery can undergo 500 cycles of charging and discharging under normal working temperatures (0-45 °C for charging and -15-60 °C for discharging).

NIU kick scooters are rated IP54, which means the scooter is protected from dust and light splashes. You should be fine in light rain or passing through small puddles, but avoid getting the deck of your kick scooter wet as that is where the battery is located. 

The scooter can handle a maximum weight of up to 100 kg (220 lbs). To avoid accidents, we do not recommend riders above the weight limit use the kick scooter. The rider should meet the legal riding age in their region, be in good health, and complete the user tutorial in the NIU app.

Power on and kick start the scooter. Kicking off the ground to reach ≥ 4 km/h, place both feet on the scooter deck and slowly press the thumb throttle. You can now accelerate normally. When the vehicle speed is < 4 km/h, the accelerator is disabled for your safety.

When riding the vehicle, make sure to wear protective gear such as a helmet, wrist guards, and knee pads.

The NIU halo light is a daytime running light and cannot be switched off. With the Halo light on, riders can see you from very far away. This form of passive safety feature goes a long way in ensuring your safety when riding your NIU. During the daytime, using a daylight running light reduces the accident rate by 12% and fatality rate from accidents by 26%!

While the KQi3 does not have traditional suspension, it does use large, wide tubeless pneumatic tires that provide excellent shock absorption. Some solid-wheeled scooters require suspension to provide the most basic of comforts, but this is not required with the large, wide tubeless pneumatic tires we use for the KQi3.

There are instances where you may not turn on your kick scooter for several weeks.

In some situations, you may see an error 41 on the dashboard when you turn on the kick scooter.

This error refers to a battery over-discharging warning. Please charge your kick scooter as soon as possible if you encounter this error.

If it still doesn’t work, please submit a service request form online.

Our after-sales team will contact you with further instructions.

Assembling your new BQi-C3 Pro should take between 20-30 minutes (per customer feedback), but that will vary based on different levels of experience. Feel free to watch our official BQi-C3 Pro assembly video (below) for more detailed instruction!

Yes! Please fill in your zip code to check if there is a service center near you. The price for professional assembly will show during check out.

The left pedal will screw into the crankshaft COUNTER-Clockwise. Please be sure you aren't accidentally turning the bolt in the wrong direction. A quick and easy way to think about it is that both pedals must be turned forward toward the front of the bike.

To adjust the angle of the handlebar, you will need to use two allen wrenches, one for each side of the stem, to loosen the bolt. Then you will be able to adjust the angle. Finally, retighten the bolt to secure the handlebar at the angle you desire. 

The BQi-C3 Pro does not have Bluetooth or connect to the NIU app, but you can still check the battery percentage and other riding stats on the display screen.

NIU uses a ternary lithium cell, which is widely used by high-end electric brands like Tesla. Compared to lead acid batteries, ternary lithium battery cells have higher energy density and perform better in low temperatures, allowing the NIU battery to be small and light.