FAQ
Which NIU products are eligible for the discount?
Which NIU products are eligible for the discount?
The student discount applies to all our e-scooters and e-bikes in your cart!
How long does email verification take?
How long does email verification take?
Usually just a few minutes! Check your inbox (and spam folder) for our verification email after you request it.
is the NIU e-scooter good for campus use?
is the NIU e-scooter good for campus use?
Perfect! Our scooters are designed for urban mobility. They're compact, agile, and have ample range to handle a full day of moving around campus.
Is it safe to log in through my university portal?
Is it safe to log in through my university portal?
Absolutely safe. This is the most secure method. The login window you see is directly provided by your university, not by us. We use a secure, standard protocol that allows you to prove your student status to us without ever sharing your actual password with NIU. We only receive a confirmation from your university that you are a valid student.
My university isn't listed in the portal login option. what should i do?
My university isn't listed in the portal login option. what should i do?
No problem! The instant portal login is currently available for a growing list of universities. If you don't see yours, please use our free email verification method, which is available to students worldwide. Simply enter your official university email address (e.g., .ac.uk, .edu.au, .edu) at checkout to receive your code.
What is the student id upload verification method? (coming soon)
What is the student id upload verification method? (coming soon)
What happens if my request is rejected?
What happens if my request is rejected?
If your request is rejected, you will receive an email explaining the specific reason (e.g., "ID is expired," "Photo is blurry"). You can then correct the issue and submit a new verification request with new, clearer photos.
Is my data safe when i upload my id and selfie?
Is my data safe when i upload my id and selfie?
Yes. The upload process is secure. Your documents are used solely for the purpose of verifying your student status and are handled in accordance with our privacy policy. We do not use them for any other purpose.
